IMPORTANT: On Sunday, February 5th the Illinois Health Connect website will be unavailable from approximately 11:00 am to 3:00 pm CST. This downtime has been scheduled to upgrade the Illinois Health Connect website. As a result the features for PCP Search and Online Enrollment will also be unavailable until the upgrades are complete. Sorry for the inconvenience!
Welcome to Illinois Health Connect
What is Illinois Health Connect?
Illinois Health Connect is a healthcare program of the Illinois Department of Healthcare and Family Services (HFS).
Most people with an HFS or All Kids Medical Card MUST pick a Primary Care Provider (PCP) for their medical home.
With a medical home, you and your family get quality healthcare to stay healthy.
This Web site will provide you with all the information you need to join the thousands of Illinoisans who have chosen their medical home already.
When you enroll in Illinois Health Connect, you will have:
- A "medical home" for all of your health care needs.
- A Primary Care Provider (PCP) who gets to know you well.
- Healthy Kids free checkups for kids, teens, and some young adults (birth through age 20).
Young adults, age 19 and 20, may qualify as adults if they are a parent or caretaker relative of an eligible child, have a disability or are pregnant
- An Illinois Health Connect Client Helpline for answers to questions and other help at 1-877-912-1999 (TTY: 1-866-565-8577). The call is free.
Voluntary Managed Care Program (VMC)
Most clients must pick a medical home in the Illinois Health Connect program. If you live in a voluntary managed care
(VMC) county, you may be able to pick a PCP in a managed care health plan for your medical home. The VMC counties and health plan
choices for each county are listed below.
If you live in Cook County, you may be eligible to pick a PCP for your medical home in these health plans:
- Illinois Health Connect
- Family Health Network
- Harmony Health Plan
- Meridian Health Plan
If you live in Jackson, Kane, Madison, Perry, Randolph, St. Clair, Washington or Williamson County,
you may be eligible to pick a PCP for your medical home in these health plans:
If you live in Adams, Brown, Henry, Lee, McHenry, Mercer, Pike, Rock Island or Scott County,
you may be eligible to pick a PCP for your medical home in these health plans:
To pick a PCP and health plan, or to get more information, clients living in the above voluntary managed care counties
can call the Illinois Client Enrollment Broker Helpline at 1-877-912-8880 (TTY: 1-866-565-8576) or go to www.illinoisceb.com to visit the CEB website.
INTEGRATED CARE PROGRAM (ICP) COUNTIES
In 2011, HFS started a new, mandatory program in six counties for older adults and adults with disabilities in HFS Medical Programs who do not get Medicare.
If you live in suburban Cook (zip codes NOT beginning with 606), DuPage, Kane, Kankakee, Lake or Will County and are an older adult
or an adult with disabilities, you may be eligible to pick a PCP for your medical home in these health plans:
To pick an ICP health plan, or to get more information, clients in the ICP counties can call the Integrated Care call center at 1-877-912-880
(TTY: 1-866-565-8576) or go to www.illinoiscebicp.com to visit the ICP website.
We Are Here to Help You
The phone number for the Illinois Health Connect Client Helpline is 1-877-912-1999 (TTY: 1-866-565-8577). The call is free.
The hours of operation for the Illinois Health Connect Client Helpline are:
Monday – Friday 8:00a.m. to 7:00p.m.
After hours you can call the Helpline and leave a message. Your call will be returned the next business day.
The Illinois Health Connect Client Helpline will help you:
- Help you get services and make appointments, including Healthy Kids checkups.
- Help you find a PCP or other provider in your area.
- Help you change your PCP.
- Get disease management services for you.
- Get help with any special needs.
- Help you request a ride to your medical appointments.
- Update your contact information (address and phone number).
- Tell you how to file a complaint.
- Answer your questions.
Illinois Nurse Helpline
Illinois Health Connect offers a nurse helpline. Trained nurses who can answer basic medical questions staff it. The nurses will answer
your questions and help tell you if you need to go to the Emergency Room. Hours of operation are 7:00 p.m. to 8:00 a.m. Monday through Friday and 24 hours a day
on weekends. The Illinois Nurse Helpline number is 1-877-912-1999 (TTY: 1-866-565-8577). The call is free.
Client Information
Answers to frequently asked questions (FAQs).
How Do I Enroll?
It is easy to join Illinois Health Connect.
First pick a PCP. Think about where you and your family get healthcare now. Do you want to stay with that doctor or clinic,
or do you know another doctor or clinic that you like? Call that doctor or clinic or the Illinois Health Connect Helpline to see if they are part of Illinois Health Connect.
- If your doctor or clinic is part of Illinois Health Connect, you can pick them as your PCP. You do not have to pick the same PCP for all members of your family.
- If your doctor or clinic is not a part of Illinois Health Connect, we will help you choose another PCP. Call us at 1-877-912-1999 (TTY 1-866-565-8577). This call is free.
- Or go to the Illinois Health Connect PCP Directory to search for a PCP.
You do not have to pick your current doctor to be your PCP. You may pick a new doctor to be your PCP.
Once you have picked a PCP, you can enroll in Illinois Health Connect three ways:
- PHONE: Call us at 1-877-912-1999 (TTY: 1-866-565-8577). The call is free. We will help you pick a PCP.
- MAIL: Fill out the enrollment form you received in your packet. Mail the form back to Illinois Health Connect in the envelope provided.
- Illinois Health Connect
1375 East Woodfield Road, Suite 600
Schaumburg, IL 60173-5418
- ONLINE: Proceed to Illinois Health Connect Client Online Enrollment.
Need more help to pick the best PCP? Call the Illinois Health Connect Client Helpline at 1-877-912-1999 (TTY: 1-866-565-8577). The call is free.