Clients 1-877-912-1999 Ext. 2 Enrollee Services TTY:1-866-565-8577

Important Phone Numbers

Illinois Health Connect Helpline
Call to get answers to questions, change your PCP, find specialists or other healthcare providers, file a complaint, tell us if you have a new address or phone number, and more.
Phone: 1-877-912-1999
TTY: 1-866-565-8577
After Hours Enrollee Information Phone Line
Call to get answers to questions regarding your PCP, find a specialist or other healthcare provider, file a complaint, and health plan information. The hours are 7:00 p.m. to 8:00 a.m. Monday through Friday and 24 hours a day on the weekends.
Phone: 1-877-912-1999
TTY: 1-866-565-8577
All Kids Switchboard
Call for more information about All Kids, to file a complaint with All Kids or to change your name, address, phone number, family size or income.
Phone: 1-866-255-5437
TTY: 1-877-204-1012
Appeals and Fair Hearings
Call to file an appeal and ask for a fair hearing.
Phone: 1-800-435-0774
TTY: 1-877-734-7429
Dental Services
Call for help finding a dentist or to find out if a certain dental service is covered.
Phone: 1-888-286-2447
TTY: 1-800-466-7566
DHS Information Change Report Hotline
Call to report a change of your name, address, phone number, family size or income.
Phone: 1-800-720-4166
TTY: 1-800-447-6404
Early Intervention
A program for infants and toddlers with developmental delays or disabilities. Call to find out more or to locate an Early Intervention Office in your area.
Phone: 1-800-447-6404 (Voice/TTY)
Family Case Management
Call for information on this program that serves pregnant women, infants and children with high-risk medical conditions.
Phone: 1-800-843-6154
TTY: 1-800-447-6404
HFS Health Benefits Helpline
Call to get information on your benefits and covered services
Phone: 1-866-468-7543
TTY: 1-877-204-1012
HFS Third Party Liability or TPL (private insurance) Unit
Call to report the beginning or ending of any private health insurance.
Phone: 1-217-524-2490
TTY: 1-877-204-1012
Illinois Healthy Women
A family planning program for women who do not have regular medical benefits.
Phone: 1-800-226-0768
TTY: 1-877-204-1012
Non-Emergency Transportation Services
Call to get approval for non-emergency transportation.
Phone: 1-877-725-0569
TTY: 1-630-873-1449
Smoking Quitline
Call to get help with quitting smoking
Phone: 1-866-784-8937
TTY: 1-800-501-1068
WIC
Call for help with getting healthy food for pregnant women, new moms, infants, and young children
Phone: 1-800-323-4769
TTY: 1-888-261-2713
Illinois Client Enrollment Services
Call for assistance in enrolling with a health plan and PCP.
Phone: 1-877-912-8880
TTY: 1-866-565-8576
Family Health Network
A Managed Care Organization that is like an HMO. Call to get answers to your questions or for information on your benefits and covered services. To see where FHN is available, visit www.EnrollHFS.Illinois.gov.
Phone: 1-888-346-4968
TTY: 1-800-422-1942
Harmony Health Plan
A Managed Care Organization that is an HMO. Call to get answers to your questions and information on your benefits and covered services. To see where Harmony is available, visit www.EnrollHFS.Illinois.gov.
Phone: 1-800-684-3925
TTY: 1-800-692-2326
Meridian Health Plan
A Managed Care Organization that is an HMO. Call to get answers to your questions and information on your benefits and covered services. To see where Meridian is available, visit www.EnrollHFS.Illinois.gov.
Phone: 1-866-606-3700
TTY: Illinois Relay 711
Aetna Better Health
An Integrated Care Program HMO in DuPage, Kane, Kankakee, Lake, Will and Suburban Cook counties for older adults and adults with disabilities. Call to get answers to your questions or for information on your benefits and covered services.
Phone: 1-866-212-2851
TTY: Illinois Relay 711
IlliniCare Health Plan
An Integrated Care Program HMO in DuPage, Kane, Kankakee, Lake, Will and Suburban Cook counties for older adults and adults with disabilities. Call to get answers to your questions or for information on your benefits and covered services.
Phone: 1-866-329-4701
TTY: 1-866-811-2452

Hours of operation: 8 a.m. to 7 p.m. Monday through Friday
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