Clients 1-877-912-1999 Ext. 2 Enrollee Services TTY:1-866-565-8577

What is Illinois Health Connect?

Illinois Health Connect is a healthcare program of the Illinois Department of Healthcare and Family Services (HFS). Most people with an HFS or All Kids Medical Card MUST pick a Primary Care Provider (PCP) for their medical home. With a medical home, you and your family get quality healthcare to stay healthy.

When you enroll in Illinois Health Connect, you will have:

  • A "medical home" for all of your health care needs.
  • A Primary Care Provider (PCP) who gets to know you well.
  • Healthy Kids free checkups for kids, teens, and some young adults (birth through age 20). Young adults, age 19 and 20, may qualify as adults if they are a parent or caretaker relative of an eligible child, have a disability or are pregnant
  • An Illinois Health Connect Client Helpline for answers to questions and other help at 1-877-912-1999 (TTY: 1-866-565-8577). The call is free.

The hours of operation for the Illinois Health Connect Client Helpline are:
Monday - Friday 8:00a.m. to 6:00p.m.

After hours you can call the Helpline and leave a message. Your call will be returned the next business day.

The Illinois Health Connect Client Helpline will help you:

  • Access services.
  • Find providers in your region.
  • Find providers who are handicapped accessible.
  • Tell what services are and are not covered for you.
  • Get disease management services.
  • Get help with any special needs.
  • Make a request for a ride to your medical appointments.
  • Update your contact information.
  • File a complaint.
  • Answer your questions.
IHC Annual Member Notice View | Download
IHC Annual Member Notice (Spanish) View | Download

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Hours of operation: 8 a.m. to 6 p.m. Monday through Friday
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