In an effort to help educate your existing patients about the changes in HFS Medical
Programs, Automated Health Systems and the Department of Healthcare and Family Services
(HFS) have prepared an Existing Patient Education Form Letter. This information
is intended for use by your office only and may only be reproduced by your office.
You may mail or share the Form Letter with your existing patients only,
for the sole purpose of educating them about choosing a PCP and your availability
as a participating PCP in Illinois Health Connect or a Voluntary Managed Care plan.
Changes to the letter may not be made without prior approval from HFS. You may submit
changes to the following address:
Illinois Department of Healthcare and Family Services
Bureau of Managed Care
201 S. Grand Ave. East
Springfield, IL 62763.
Before sharing the Form Letter with your existing patients, you will need to fill
in all appropriate office information and patient information as identified in the
letter. You may also print the Form Letter on your letterhead.
Should an existing patient have additional questions about choosing a health plan and/or PCP, you may
answer their questions. For additional assistance, you may refer your patients to Illinois Client Enrollment Services at 1-877-912-8880 (TYY:
1-866-565-8576). The call is free.
You may choose to send the Illinois Health Connect Information Sheet to your existing
patients with the Form Letter.
(If you are unable to open the downloaded documents, please download Microsoft Word Viewer - it is a free download.)
The ability to "View" documentation within Internet Explorer 11 requires the webpage to be viewed with "Compatibility View Settings" enabled. For instructions click Here.
(Downloadable file requires Adobe Acrobat Reader - Free Download)
